Refund Policy - Plantaria

Effective Date: October 9, 2025

1. Scope

This Refund Policy (the “Policy”) forms an integral part of and shall be read together with the Terms of Use (collectively, the “Agreement”). The Agreement is a legally binding contract between Grotem Limited, a company incorporated under the laws of Cyprus, (“Grotem”, “Plantaria”, “we”, “our”, or “us”), and you, the user of the Service (“you” or the “User”).

This Policy applies to your access to and use of the website available at https://plantaria.app (the “Website”) and the related mobile application currently rebranded as Plantaria (the “App”), collectively referred to as the “Service”.

By accessing or using the Service, you agree to be bound by this Policy and the Terms of Use. If you do not agree, you must not use the Service.

2. General Guidelines

We aim to maintain transparency and fairness in all billing and refund processes.

If you have any questions or issues regarding payments, billing errors, renewals, cancellations, or refunds, please contact our Support Team at [email protected].

When contacting us, please include:

  • Your registered email address or User ID;
  • Description and date of the issue;
  • Last four digits of your payment card (for verification);
  • Any relevant transaction reference or screenshots.

3. Refund Types

3.1 Refunds Required by Law

  • EU/EEA & UK: Cancel within 14 days of purchase/registration if you haven’t started using the service.
  • Certain US States: Purchases made on our Website are not covered by the FTC’s Cooling-Off Rule, which applies to certain sales made in person away from the seller’s place of business. This does not affect any rights you may have under the laws of your state.
  • Other Countries: Your local consumer protection or cancellation rights may also apply.

Refunds are made via the same payment method used for purchase.

3.2. Exceptional Refunds (at Plantaria’s discretion)

3.2.1. Money-Back Guarantee

  • Lifetime subscriptions: Eligible for a full refund if requested within 72 hours of the initial charge.
  • Weekly subscriptions: The first paid charge after a free trial is eligible for a full refund if requested within 48 hours of the charge, provided that the paid features of the Service have not been used after the charge.
  • Usage definition: “No usage” means no login, no service activity, no API calls, or other tracked interactions.

When a refund is issued under this Section 3.2.1, your subscription is cancelled and your access to the paid features ends immediately. The Money-Back Guarantee is available once per person; we may determine eligibility using your account, payment card and device information.

3.2.2. Exceptional / Out-of-Guarantee Refunds

Refunds outside of the standard guarantee may be considered at Plantaria’s discretion in cases including, but not limited to:

  • Technical issues or service downtime preventing use
  • Duplicate charges or billing errors
  • Fraudulent or unauthorized transactions

Users requesting such refunds must provide verifiable evidence (screenshots, transaction records, logs, communications). Approval is not guaranteed and is assessed case by case.

3.2.3. Chargebacks / Disputed Payments

  • Initiating a chargeback or dispute with your payment provider before contacting Plantaria automatically voids any Money-Back Guarantee.
  • Submitting a chargeback may also temporarily suspend access to your account until the dispute is resolved.
  • Refund requests submitted after a chargeback are considered exceptional and evaluated at Plantaria’s discretion.

3.3. Renewal payments are strictly non-refundable. If your subscription renews, you may cancel future renewals at any time, but charges already processed will not be refunded. Once a subscription term has ended, refund requests related to that term will not be accepted.

3.4. All refunds are made in real money, in the original currency of purchase, and to the original payment method used for the transaction.

4. Refund Request Procedure

All refund requests must be submitted to [email protected] within the term specified above depending on the basis for the request.

You must provide:

  • A detailed description of the issue;
  • Supporting evidence (screenshots, transaction history, communication records, etc.).

Plantaria may request additional evidence or clarification. Failure to provide the requested evidence within 7 calendar days may result in rejection.

5. Prevention of abuse

To protect against abuse, we reserve the right to refuse a refund or restrict access to services in cases of suspected fraud, systematic chargebacks without grounds, or other abuse schemes.

6. Policy changes

We reserve the right to make changes to this policy - the date of the last update is indicated at the beginning of the document.

7. Contact

We reserve the right to respond to user support requests. If you want to submit a support request or have any questions about this Agreement or the App, please contact us at: [email protected]

Company: Grotem Limited

Registered Address: Ag. Ilarionos, 5, 2350, Nicosia, Cyprus

Last Updated: November 3, 2026